improvement is constant, constantly taking into account yourdata sets and every interaction with your customers. We help businesses deliverpersonalized, effective customer experiences that take customer emotions intoaccount, with solutions that are easier to access than ever before. Here aresome of the new features announced today: Intelligent sorting: With intent andlanguage detection technologies, as well as customer sentiment analysis,Zendesk AI can automatically sort requests to create intelligent workflows andreports, based on available information. Advanced Bots: Enhanced andpre-trained messaging and email bots can automatically resolve issues and use alarge database of customer intent to provide more personalized, accurate, and
also 66% to record significant savings over one year thanksto AI and assistants. Impossible Foods Chinese Malaysia Phone Number List Group , famous for its 100% plant-basedsteak, used AI-based bots to launch the Impossible Whopper vegan burger inpartnership with Burger King. Indeed, this curiosity about the fast food markethas necessarily generated a large number of requests from customers. “We neededto find a solution to increase our support capabilities tenfold,” recallsGabrielle McCobin, director of customer relations at Impossible Foods. Thecompany, , was able toreduce its ticket volume by 50% by combining help center, ticket forms andZendesk bots. 2. Remote troubleshooting If something goes wrong, customers wanthelp
quickly. In the past, it was imperative to send a technicianto the site. But today, thanks to AI, your experts no longer need to travel.When your resolution procedures are well documented and your data and systemscommunicate with each other, machine learning can solve common problems withoutwasting time. This is exactly the type of smart service consumers are lookingfor. In a Zendesk study, 69% of customers expect support agents to be able toresolve issues remotely and 61% of industry managers say on-site repairs havedecreased thanks to the rise of virtual tools . In the manufacturing sector, AIis also very useful on the production line, to train new robots and optimizespeed, precision and efficiency. And don't think that the Internet of Things(IoT) is
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